Jack & Sally Embroidered Matching Sweatshirts

Due to the made-to-order nature of our products, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed.

If you receive an item that is defective or incorrect, please contact us within 48 hours of delivery with photos, and we will work to resolve the issue.

To ensure you select the correct size, please refer to our size chart before placing your order. If you have any questions about sizing or materials, feel free to reach out—we're happy to help!

✨ Thank you for supporting our small business! 💖

Each order is made to order, meaning we carefully craft, package, and ship your item within 5-10 business days.

This timeframe allows us to complete the embroidery or print process and conduct a final quality check before sending your order out.

Once your order is shipped, delivery times will vary based on your location and selected shipping method.

A tracking number will be provided as soon as your order is on its way!

Since each item is custom-made, we recommend reaching out before placing your order if you need a rush order—we’ll do our best to accommodate your request!